Friday, August 8, 2008

Identifying And Working With A Smart Alec Client

So, the guy wants to build a new energy efficient house ... or it could be the one that wants to add on to an existing facility, or even the one that wants to build a new house at the same site where the old one burnt down, and so on.

The client calls you and asks for your immediate help ... and especially if this is the one whose house burnt down, you really feel for the client, and want to really help.

You are willing to help, in fact you want to go out of your way to help, you ask for all the details, you make suggestions, you want to help the family that has been displaced from the house and has been put in a tiny apartment.

You offer to go to the Building Department, inquire how best to expedite, ask how the authorities can help in putting the client back into the new home as soon as possible. However, you don't seem to be making much headway. Well, at first you think the client is confused -- but that doesn't pan out; then you think perhaps the client does not know -- but no the client appears to be and claims to be pretty smart, and on and on this goes.

You muster all the patience you can, and you say to yourself -- the client deserves all your attention, you say the Customer is King, and all that good stuff to assure yourself that you must keep moving forward in the right direction.

However, regardless of how much you want to help, you feel you are spinning your wheels, you are making no headway at all, because the client is swinging back and forth between
  • asking question about an issue ... and then giving you all the information on what the client asked about
  • being extremely humble to being obnoxious
  • claiming to be totally helpless to being fully capable
  • having an extremely tight budget to having an unlimited budget
  • badly needing your help and not needing your help at all
  • having an extremely tight time schedule to having no time limit at all
  • ...
So, if you are trying to figure out what are you missing? why can't you really understand the client's needs? have you really hit the wall ? and would a little more effort help you sort everything out? ... I am sorry to say
You Have Met A Smart Alec!
Well, you ask ... If my clent is a Smart Alec -- What does it mean?
A Smart Alec is ... One Who Is Too Clever For His Own Good!
But You Want To Help ... What Should You Do?
Don't Be Too Anxious To Help ... As I Said ... A Smart Alec Is Too Clever For His Own Good!
Dealing with a Smart Alec is not easy. Keep your guard on, and don't let the Smart Alec drive you crazy.

You could come across a Smart Alec in any form or shape ... it doesn't have to be just a client ... and now that I have your attention, we should also not lose sight of the fact and of course watch out that we ourselves don't ever start behaving irrationally like a Smart Alec!.
Oh Yes, and do visit with me via my website http://www.energyefficientbuild.com where I cover my recent projects and a whole lot more.

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